FAQ (Frequently Asked Questions)

What currency am I paying?
All of our orders are charged in US Dollars.

How long is the shipping?
Every order is prepared and dispatched from our warehouse. During holiday periods and sale events, please allow a little extra time for your order to be processed.

We handle orders every day. Each order is processed within 24–72 hours of the time it is placed and ships out the following day once processing is finished.

Take a look here for our delivery estimates.

How do I track my order?
Simply go here to follow your order.

What is the return policy?
Head here to review our return terms.

How can I contact you?
You can reach us by email at
or click here to complete our form.

What payment methods can I use?
We accept every major credit card (VISA, Mastercard, AMEX). PayPal payments are welcome as well.

Will I be charged with customs and taxes?
The prices shown on our site are listed tax-free in US Dollars, so you may be responsible for any duties and taxes once your order is delivered.

Import taxes, duties and any related customs fees can be applied when your package reaches its final destination, and these are set by your local customs office.

Paying these charges and taxes is your responsibility and is not covered by us. We cannot be held accountable for delays caused by your country's customs department. For more detail on possible charges, please get in touch with your local customs office.

When will I receive my refund?
Every refund is returned to the original payment method used. If you paid with a credit or debit card, the refund is sent to the issuing bank within 7–10 business days after the returned item is received or the cancellation request is made. Please reach out to your card-issuing bank with any questions about when the credit will appear on your account.

If your return credit hasn't shown up yet, here is what to do: contact your bank or credit card provider, as it can take a little while for the refund to post to your account.