Returns & Refunds

What conditions must be met for a return to be accepted?

  • At The OrthoFit, your satisfaction with every purchase matters to us. If you change your mind about an order, requesting a hassle-free refund is simple — just let us know within 30 days of delivery. Keep in mind that a full refund requires the shoes to be unworn and returned in their original state. We ask that the item(s) come back to us in the same condition in which you received them.
  • Please note that any return shipping costs are the buyer's responsibility. We are also unable to cancel orders that are already on their way, and refunds are only granted after the item has been sent back and carefully inspected. Refusing a delivery does not on its own guarantee a full refund. For a smooth refund, kindly accept the parcel and get in touch with our support team to obtain the Product Return Form along with full return instructions.

For any questions about refunds, please use our Contact Us page or email us directly at . Your message will receive our full attention and we'll reply as soon as possible.

What steps should I take if the item(s) I received are defective, incorrect, or damaged?

If you receive a faulty unit, the wrong product, or you're unhappy with your order, please contact our customer support team via our Contact Us page to start the return.

When you get in touch, please share the following details:

  • Order number
  • Proof of purchase
  • Video or photo evidence of the defective product (if applicable)
  • Complete delivery address
  • Contact number

In some cases, providing video or photo proof of the defective item may be needed so we can move forward with the refund or replacement.